Frequently Asked Questions

Find answers to the most common questions about our products and services.

Products

Our pillows are made from various high-quality materials including memory foam, down alternative, cotton, velvet, linen blends, and more. Each product listing includes detailed material information.

Many of our products are hypoallergenic, particularly those made with down alternative fills and synthetic materials. Specific allergen information is provided on each product page.

We currently offer one size, adult long, (16x14x2.5), with coming soon the adult short,(12x14x2.5), and kid size (12x10x2) inches.

Customization

Yes! Many of our products offer customization options including logo embroidery, printing, and private labeling. Look for the "Customizable" tag on product pages or contact us for bulk custom orders.

Returns

We offer a 30-day return policy for retail customers. Items must be in original condition with tags attached. Custom/personalized items cannot be returned unless defective.

Shipping

Standard shipping takes 5-7 business days, Express shipping takes 2-3 business days, and Overnight shipping delivers the next business day. Wholesale orders may take additional processing time.

Currently, we only ship within the United States. We are working on expanding international shipping options.

Wholesale

Yes, we offer wholesale pricing for bulk orders. Minimum order quantities vary by product. Please contact us or create a wholesale account to view wholesale prices.

Minimum order quantities vary by product, typically ranging from 50 pieces depending on the item. Specific MOQs are listed on each product page for wholesale customers.

To become a wholesale customer, you need to register for a wholesale account. You will need to provide business information including tax ID and business license. Approval typically takes 3-5 business days.

Care Instructions

Care instructions vary by material. Most pillow covers are machine washable in cold water. Memory foam inserts should be spot cleaned only. Always check the care label for specific instructions.

Payment

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and for wholesale customers, we also accept purchase orders and wire transfers.

Orders

Yes, once your order ships, you will receive a tracking number via email. You can also log into your account to view order status and tracking information.

Orders can be cancelled or modified within 2 hours of placement, provided they have not entered production or shipped. Contact customer service immediately if you need to make changes.

Pricing

Yes, we offer quantity discounts for large and wholesale orders. Retail customers receive discounts starting at 10+ pieces, while wholesale customers have tiered pricing based on volume.